f.a.q. annex

learn about our annex f.a.q.

what is a VPN?

a VPN, or virtual private network, is a secure tunnel between two or more devices

is there any software to download?

no, the only file you are required to download is your customized certificate

do we store any users activities?

no, we do not store logs or users activities

do you have a referral program?

no, but we currently working on one

which countries/regions we currently support?

  • Amsterdam (The Netherlands)
  • Atlanta (United States)
  • Bangalore (India)
  • Chicago (United States)
  • Hong Kong (China)
  • Dallas (United States)
  • Dallas (United States)
  • Frankfurt (Germany)
  • London (United Kingdom)
  • Los Angeles (United States)
  • Miami (United States)
  • New Jersey (United States)
  • New York (United States)
  • Paris (France)
  • San Francisco (United States)
  • Seattle (United States)
  • Seoul (Korea)
  • Silicon Valley (United States)
  • Singapore
  • Stockholm (Sweden)
  • Sydney (Australia)
  • Tokyo (Japan)
  • Toronto (Canada)

can connexvpn anex slow down my internet?

it is possible to notice a slow down on internet speed, but generally you should not see slow down

can connexvpn anex can reduce latency?

yes, because your connexvpn anex is restricted, you might see reduced latency

can my anti-virus block connexvpn?

if you are using built-in Windows VPN settings, you should not have any issues with your anti-virus

which devices and operating systems connexvpn supports?

currently we only support Windows 10 operating system

can i use connexvpn anex on the go?

no, currently we are not supporting mobile devices, unless connected to your home network

can i use connexvpn anex to multiple location?

no, each connexvpn anex is dedicated to a single location

is my anex login same as my VPN login?

yes, your anex login and password are the same as the VPN login and password. same for your friends

how do i connect to the vpn?

you can connect to your connexvpn using Windows VPN Settings. for additional support, please review the support page in your connexvpn anex vpn.

what is a DNS server?

he domain name system (DNS) is a naming database in which internet domain names are located and translated into Internet Protocol (IP) addresses

what is the purpose of a DNS server?

is purpose is to translate what a user types into their browser into something a computer can understand and use to locate a website

top free DNS servers?

  • Cloudflare: primary: 1.1.1.1 secondary: 1.0.0.1
  • Google: primary: 8.8.8.8 secondary: 8.8.4.4
  • Quad9: primary: 9.9.9.9 secondary: 149.112.112.112
  • CyberGhost: primary: 38.132.106.139 secondary: 194.187.251.67